eCom Pal support
Something not syncing, a connection failing, or a question about your plan? The eCom Pal contact form reaches the product team directly and is the quickest route.
Contact
Reach a person.
One email address, read by the people who build and maintain our products. No ticket queue, no chatbot in front of it.
Where to send what
The fastest route
Feature suggestions
Tell us what you are working around. Suggestions from users decide most of what we build next, for both eCom Pal and RuneProfit.
Enterprise quotes
Need more than 500 product connections, or a custom arrangement? Send us your connection, store and user numbers and we will reply with a written quote.
Billing
Invoices, receipts, refunds and subscription changes. Include the email address on the account so we can find it.
Privacy and data requests
Access, correction or deletion of your data, or any question about our privacy policy. We respond within one month, usually much sooner.
Security reports
Found a vulnerability? Email us with the detail and how to reproduce it. We will acknowledge it, keep you updated, and credit you if you would like us to.
Helps us help you
What to include
- Which product you are writing about — eCom Pal or RuneProfit.
- The email address on your account, if you have one.
- What you expected to happen, and what happened instead.
- A screenshot, if there was an error message on screen.